Teams Phone - Temporarily Remove Self From Calling Queue
Creation date: 8/7/2023 7:57 AM
Updated: 9/13/2024 8:26 PM
Microsoft Teams Calling allows users to temporarily remove themselves from assigned call queues or call trees. Once removed, users can re-add themselves back into the queue when ready. Changes to the call queue may take a couple minutes to process, but should be relatively quick. Follow the steps outlined to change your status in the call queue.
- Open Microsoft Teams
- Go to settings within Teams
- Desktop: Click on three dots next to profile picture in top right > settings
- Mobile: Click on profile picture in top left > settings
- Desk Phone: Click on profile picture at top > settings
- Find the "Calls" tab or section
- Scroll to the bottom of the "Calls" section and find the queue you want to change your state in
- Toggle on/off the "Call receiving" option for the queue